Confidentiality.  When necessary, it’s important to provide adequate space for interns to meet with patrons in a private. At the very least, students need to protect confidentiality of patrons when discussing sensitive topics or when conducting phone calls.  Confidentiality and privacy are shared values among social workers and librarians.

Legality.  Some libraries place restrictions on the type of services social work students can provide. Typically this may involve allowing students only to provide basic reference and advocacy services, as opposed to managing a client caseload and/or carrying out clinically-focused work with patrons.


Zettervall, S. (2015, July 28). Ask WPL: Social Work Interns and Patron Privacy. Retrieved October 5, 2018, from